Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total number
of book in your order. We will notify you if there is an increase in the shipping charge or your
order prior to billing and shipping.
Shipment by United States Post Office (USPS) Priority Mail to all 50 states (including Alaska &
Hawaii). International shipments will have an additional shipping cost applied.
Delivery Time: Allow 3-5 business days for delivery of non-backordered items in the
continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges
General: All returns must be postmarked no later than 30 days from the original customer
shipment date. Returns and exchanges must be in new condition and must include all
instructions and original packing material. Customer pays all return shipping charges. Include
a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by
us but do NOT incur any re-stocking fee. The original shipping charge will be deducted from
the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will
replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders can be exchanged for any other item
without paying a restocking charge. However, the customer will pay the additional shipping
and handling charge.
Return Shipping Instructions: Return via prepaid UPS, FedEx or U.S. mail. Insure shipment
for full value of purchase. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along
with detailed return/exchange instructions. Please use the "Contact Tracy" web page to
request a return address.
Sales Tax
Sales tax is charged on instate orders if required by law.
Payment Methods
Orders accepted via secure online order form only provided by PayPal. PayPal and most major
credit cards are accepted. Credit card purchases verified for your protection.
Backordered Items
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled
more than 30 days after the order date: We will notify you via email and give you a cancellation
option. Filling backorders: Backorders will be filled before new orders when the backordered
items become available.
Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not
guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the
website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to
anyone for any reason.
Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an
SSL secure server connection via PayPal.
Please send questions and comments to via the “Contact Tracy” webpage.
Shipping and Handling Charges: Shipping and handling charges are based on total number
of book in your order. We will notify you if there is an increase in the shipping charge or your
order prior to billing and shipping.
Shipment by United States Post Office (USPS) Priority Mail to all 50 states (including Alaska &
Hawaii). International shipments will have an additional shipping cost applied.
Delivery Time: Allow 3-5 business days for delivery of non-backordered items in the
continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges
General: All returns must be postmarked no later than 30 days from the original customer
shipment date. Returns and exchanges must be in new condition and must include all
instructions and original packing material. Customer pays all return shipping charges. Include
a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by
us but do NOT incur any re-stocking fee. The original shipping charge will be deducted from
the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will
replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders can be exchanged for any other item
without paying a restocking charge. However, the customer will pay the additional shipping
and handling charge.
Return Shipping Instructions: Return via prepaid UPS, FedEx or U.S. mail. Insure shipment
for full value of purchase. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along
with detailed return/exchange instructions. Please use the "Contact Tracy" web page to
request a return address.
Sales Tax
Sales tax is charged on instate orders if required by law.
Payment Methods
Orders accepted via secure online order form only provided by PayPal. PayPal and most major
credit cards are accepted. Credit card purchases verified for your protection.
Backordered Items
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled
more than 30 days after the order date: We will notify you via email and give you a cancellation
option. Filling backorders: Backorders will be filled before new orders when the backordered
items become available.
Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not
guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the
website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to
anyone for any reason.
Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an
SSL secure server connection via PayPal.
Please send questions and comments to via the “Contact Tracy” webpage.
Policies
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Policies Policies Policies
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